Polycom SoundStation 2: How to Make Conference Call

Introduction

In today’s fast-paced business world, communication is key. Meetings can be difficult to schedule, and travel can be costly and time-consuming. Conference calls are an excellent solution to these problems, allowing individuals to connect and collaborate from anywhere in the world. However, setting up a conference call can be challenging, especially if you are not familiar with the technology. In this article, we will explain how to make a conference call using the Polycom SoundStation 2.

Setting up the Polycom SoundStation 2

Before you can make a conference call, you must first set up the Polycom SoundStation 2. Choosing a suitable location is essential to ensure the best call quality. The device should be placed in a quiet room with no background noise or distractions. It is also important to connect the device to power and the telephone line correctly.

To connect the device, plug the power cord into an electrical outlet and the power jack on the device’s rear panel. Then, connect the console cable to the console port on the SoundStation 2 and the telephone line jack on the device’s rear panel. Finally, connect the telephone line cord to the telephone jack on the SoundStation 2 and the telephone wall jack.

Once the device is connected, it is essential to test it to ensure it is working correctly. To test the device, dial a telephone number and make a call. If you can hear the other party, and they can hear you clearly, the device is ready to use. If there are any issues with the call quality, refer to the troubleshooting section of this article.

Making a Conference Call

Once the Polycom SoundStation 2 is set up correctly, making a conference call is relatively straightforward. To make a call, dial the first participant’s phone number using the dial pad on the device. Once the call is connected, press the “Conference” button on the Polycom SoundStation 2. This will put the first participant on hold and allow you to dial the second participant’s phone number. Once the second participant is connected, press the “Conference” button again to add them to the call. You can repeat this process to add more participants to the call.

During the conference call, you can use the mute button and volume controls to manage the call quality. The mute button allows you to mute your microphone, preventing others from hearing any background noise or distractions. The volume controls allow you to adjust the volume of the call to ensure everyone can hear each other clearly.

Managing the Conference Call

Managing a conference call can be challenging, especially if there are multiple participants. However, the Polycom SoundStation 2 makes it easy to manage the call. To switch between participants, press the “Select” button on the device and use the arrow keys to choose the participant you want to talk to. Once you have selected the participant, press the “Dial” button to connect with them.

If you need to pause the call temporarily, you can put the call on hold by pressing the “Hold” button on the device. To resume the call, press the “Resume” button. To end the call, press the “End Call” button on the device.

By following these simple steps, you can make and manage a conference call using the Polycom SoundStation 2.

Troubleshooting common issues

Even with the best setup, there may be issues that arise when making a conference call using the Polycom SoundStation 2. The following are some common issues that you may encounter and how to troubleshoot them:

Poor call quality

If you are experiencing poor call quality, there are a few things you can try to improve it. First, check the volume level on the SoundStation 2. If it is too high or too low, adjust it accordingly. You can also try moving the device to a different location or checking the telephone line connection.

Inability to connect to participants

If you are having trouble connecting to participants, ensure that you have dialed the correct telephone number. Also, make sure that the participant is available and ready to receive the call. If you are still unable to connect, check the telephone line connection and try again.

Device malfunctions

If the device is not working correctly, there may be a malfunction. In this case, refer to the user manual for troubleshooting tips or contact customer support for assistance.

Conclusion

In conclusion, the Polycom SoundStation 2 is an excellent solution for making conference calls. By following the steps outlined in this article, you can set up and make a conference call quickly and efficiently. Effective communication is essential in today’s business world, and conference calls allow individuals to collaborate and connect from anywhere in the world. Don’t let distance or travel be a barrier to your success – try the Polycom SoundStation 2 for your next conference call.