How to Use Conference Call: A Comprehensive Guide

Are you looking for an efficient way to communicate with your team or clients without having to travel to a physical location? Conference calls are an excellent solution to this problem. They allow people to participate in a meeting from different locations and keep everyone on the same page. In this article, we will discuss the best practices for using conference calls to enhance productivity.


Collaboration at its best: Conducting a conference call with colleagues
Collaboration at its best: Conducting a conference call with colleagues

Conference calls have become an essential part of modern business communication. They connect people from different parts of the world and allow them to collaborate effectively. According to Statista, the global market value of conference call software was $3.9 billion in 2020 and is projected to reach $8.9 billion by 2026. It is clear that the use of conference calls will continue to grow in the future.

The Benefits of Using Conference Calls

  • Saves time and money on travel expenses
  • Increases productivity by allowing people to work remotely
  • Improves communication and collaboration among team members
  • Facilitates decision-making by bringing all parties together
  • Allows for easy sharing of files, documents, and presentations

Preparation for a Conference Call

Virtual meetings made easy: How to use conference call to connect with remote teams
Virtual meetings made easy: How to use conference call to connect with remote teams

Before starting a conference call, it is essential to prepare adequately to ensure that the meeting runs smoothly. Here are some critical factors to consider when preparing for a conference call:

Choosing the Right Software for the Call

There are many different conference call software options available, each with its unique features and benefits. Some of the most popular options include Zoom, Skype, and Google Meet. It is essential to choose the software that best fits your needs and budget.

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Setting Up Equipment and Testing It

Ensure that the equipment you will be using for the conference call is in good working condition. This includes your computer, microphone, and speakers. Test your equipment before the meeting to ensure that everything is working correctly.

Inviting Participants and Sending Agenda

Invite all participants to the meeting and send them the agenda ahead of time. This will allow everyone to prepare and ensure that the meeting stays on track. Make sure to include the conference call link and dial-in information in the invitation.

Conducting a Conference Call

Once you have prepared for the conference call, it’s time to conduct the meeting. Here are some tips for conducting a successful conference call:

Starting the Call and Welcoming Participants

Start the call on time and welcome all participants. Introduce yourself and ask everyone to introduce themselves as well. This will help to establish a personal connection and create a positive atmosphere for the meeting.

Introducing the Agenda and Setting Goals

Introduce the agenda and set clear goals for the meeting. This will ensure that everyone is on the same page and knows what to expect. Make sure to allocate enough time for each agenda item and stick to the schedule.

Managing the Discussion and Keeping Everyone Engaged

During the meeting, manage the discussion by facilitating the conversation and keeping everyone engaged. Encourage participation from everyone and make sure to address any questions or concerns. Ensure that everyone has an opportunity to speak and provide feedback.

Tips for Effective Conference Calls

Here are some tips to ensure that your conference calls are effective and productive:

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Using Clear and Concise Language

Use clear and concise language when speaking during the conference call. Avoid using jargon or technical terms that may not be familiar to everyone. Speak slowly and clearly to ensure that everyone can understand what you are saying.

Active Listening and Taking Notes

Active listening is crucial during conference calls. Make sure to pay attention to what others are saying and take notes to help you remember important points. This will also help you to respond appropriately and contribute to the discussion.

Avoiding Distractions and Background Noise

Distractions and background noise can be disruptive during a conference call. Make sure to find a quiet location for the call and minimize any potential distractions, such as notifications from your phone or email. Use a headset with a microphone to improve sound quality and reduce background noise.

By following these best practices for conducting and participating in conference calls, you can enhance productivity, improve communication, and achieve your goals.

Handling Technical Issues during a Conference Call

Even with the best preparations, technical issues can still arise during a conference call. Here are some common problems and how to troubleshoot them:

  • Poor Audio Quality: Check that your microphone and speakers are working correctly. Make sure there are no background noises or distractions that could affect the call’s quality.
  • Connectivity Issues: Check your internet connection and ensure that it is stable. If you are experiencing connectivity issues, try turning off your video to free up bandwidth.
  • Login Issues: Double-check the login information and ensure that you are using the correct link and password.
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If you are unable to resolve the issue, do not waste too much time trying to fix it. Seek help from technical support teams or reschedule the meeting for a later time.


In conclusion, conference calls are an excellent tool for businesses and organizations to communicate and collaborate effectively. By following the best practices outlined in this guide, you can ensure that your conference calls are productive and efficient. Remember to choose the right software, prepare adequately, keep the meeting focused, and handle technical issues professionally. At Wiki Put, we encourage businesses to adopt conference calls as a means of improving communication and increasing productivity.

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